Privacy Policy
VALLEY FLOW POOL CARE LLC
PRIVACY POLICY
Last Updated: 6/9/26
Valley Flow Pool Care LLC (“Valley Flow,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
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1. INFORMATION WE COLLECT
We may collect information from customers, prospective customers, and website visitors, including:
• Name
• Service address
• Billing address
• Phone number
• Email address
• Payment information
• Pool and equipment information
• Service history and maintenance records
• Photographs related to pool service and equipment
• Information submitted through website forms, emails, text messages, phone calls, or other communications
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2. HOW WE USE YOUR INFORMATION
We use customer information to:
• Schedule and provide pool services
• Communicate regarding appointments and service updates
• Send invoices and process payments
• Maintain service records and account history
• Respond to customer inquiries and support requests
• Recommend maintenance, repairs, or additional services
• Improve our services and customer experience
• Comply with legal obligations
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3. PAYMENT PROCESSING
Valley Flow Pool Care LLC uses secure third-party payment processors, including Wix Payments, to process customer payments.
Valley Flow Pool Care LLC does not directly store full credit card numbers or complete payment card information on its own systems.
Payment information submitted through our website or payment portals is processed and stored by our payment service providers in accordance with their security standards and privacy practices.
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4. STORED PAYMENT METHODS
Customers may elect to keep a payment method on file for recurring services and future billing.
By providing a payment method, customers authorize Valley Flow Pool Care LLC to process approved recurring service charges, authorized maintenance services, and outstanding balances in accordance with applicable service agreements and customer authorizations.
Customers are responsible for maintaining accurate and current payment information.
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5. SERVICE RECORDS
Valley Flow Pool Care LLC may maintain service records, photographs, equipment information, maintenance history, and service notes related to customer pools and equipment.
These records are maintained for the purpose of:
• Providing services
• Documenting maintenance recommendations
• Tracking service history
• Maintaining accurate business records
• Addressing customer questions or disputes
• Supporting warranty or repair documentation
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6. PROPERTY AND ACCESS INFORMATION
To provide pool services, we may maintain records regarding:
• Gate access instructions
• Equipment locations
• Pool specifications
• Service notes
• Property-specific information relevant to pool maintenance
This information is used solely for providing and managing pool service.
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7. TEXT MESSAGES AND COMMUNICATIONS
By providing a mobile phone number, customers consent to receive service-related communications from Valley Flow Pool Care LLC, including:
• Appointment reminders
• Service notifications
• Billing notices
• Account updates
• Weather-related service changes
Customers may also choose to receive promotional messages, special offers, or company announcements. Consent to receive marketing messages is not required to purchase services.
Message and data rates may apply.
Customers may opt out of marketing communications at any time.
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8. INFORMATION SHARING
Valley Flow Pool Care LLC does not sell, rent, or trade customer information.
We may share information only when necessary to:
• Process payments
• Provide requested services
• Comply with legal requirements
• Protect the rights, safety, or property of Valley Flow Pool Care LLC, our customers, or others
9. DATA SECURITY
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We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or misuse.
While no method of electronic transmission or storage can be guaranteed to be completely secure, we strive to use commercially reasonable safeguards to protect customer information.
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10. RETENTION OF INFORMATION
We retain customer information only as long as necessary to:
• Provide services
• Maintain business records
• Resolve disputes
• Comply with legal obligations
• Enforce agreements and policies
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11. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites or services. Valley Flow Pool Care LLC is not responsible for the privacy practices of third parties.
Customers should review the privacy policies of any third-party websites they choose to visit.
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12. CHANGES TO THIS POLICY
Valley Flow Pool Care LLC may update this Privacy Policy from time to time.
Any updates will be posted on our website with a revised effective date.
13. CONTACT US
If you have questions regarding this Privacy Policy, please contact:
Valley Flow Pool Care LLC
Email: valleyflowpoolcare@gmail.com